Browne, Beverly A.; Kaldenberg, Dennis O.; Browne, … - In: Journal of Marketing for Higher Education 8 (1998) 3, pp. 1-14
<title>ABSTRACT</title> The present research examined relationships between satisfaction and quality judgments of college services. Students (<italic>N</italic> = 736) completed a questionnaire (SERVQUAL) to investigate perceived service performance of a university college. At the same time, they were asked about satisfaction...
