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VIEWPOINT - A Vision for All S...
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Training : the magazine of manpower and management development
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Keeping the edge : giving customers the service they demand
Schaaf, Dick
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1995
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1. print.
Persistent link: https://www.econbiz.de/10004309701
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The service edge : 101 companies that profit from customer care
Zemke, Ron
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Schaaf, Dick
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1989
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Taking care of business : 101 ways to keep your customers coming back (without whining, groveling or giving away the store)
Schaaf, Dick
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Zemke, Ron
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1991
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Working the Web - The Internet has gotten more useful lately as a tool for meeting planners. A lot more useful
Schaaf, Dick
- In:
Training : the magazine of manpower and management …
(
1999
),
pp. OS6
Persistent link: https://www.econbiz.de/10006297323
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What Workers Really Think About Training - A new study goes right to the source and finds a glass half full
Schaaf, Dick
- In:
Training : the magazine of manpower and management …
35
(
1998
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9
,
pp. 59-67
Persistent link: https://www.econbiz.de/10006304206
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THE TALE OF THE IGO 8000
Schaaf, Dick
- In:
Training : the magazine of manpower and management …
32
(
1995
)
7
,
pp. 39-43
Persistent link: https://www.econbiz.de/10006330725
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INSIDE HAMBURGER UNIVERSITY
Schaaf, Dick
- In:
Training : the magazine of manpower and management …
31
(
1994
)
12
,
pp. 18-26
Persistent link: https://www.econbiz.de/10006342532
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