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Complaint management and the role of the chief executive
Cunliffe, Melissa; Johnston, Robert - In: Service business : an international journal 2 (2008) 1, pp. 47-63
Persistent link: https://www.econbiz.de/10003692359
Cover Image
Complaint management and the role of the chief executive
Cunliffe, Melissa; Johnston, Robert - In: Service business : an international journal 2 (2008) 1, pp. 47-63
Persistent link: https://www.econbiz.de/10009062440
Cover Image
Complaint management and the role of the chief executive
Cunliffe, Melissa; Johnston, Robert - In: Service Business 2 (2008) 1, pp. 47-63
Persistent link: https://www.econbiz.de/10008515350