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Flanagan, Paul
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International journal of service industry management : IJSIM
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OLC EcoSci
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Customer confidence: the development of a "pre-experience" concept
Flanagan, Paul
;
Johnston, Robert
;
Talbot, Derek
- In:
International journal of service industry management : IJSIM
16
(
2005
)
3-4
,
pp. 373-384
Persistent link: https://www.econbiz.de/10007097668
Saved in:
2
Customer confidence: the development of a "pre-experience" concept
Flanagan, Paul
;
Johnston, Robert
;
Talbot, Derek
- In:
International journal of service industry management : IJSIM
16
(
2005
)
4
,
pp. 373-384
Persistent link: https://www.econbiz.de/10007097853
Saved in:
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