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The customer experience : a road-map for improvement

Johnston, Robert; Kong, Xiangyu - 2011

Purpose ? This paper aims to respond to the call to help organisations to systematically engineer their customer experiences. Its objective is to investigate how organisations actually go about designing and improving their customer experiences. Design/methodology/approach ? A total of four...

Persistent link: https://www.econbiz.de/10009485388

A new sequential extraction heuristic for optimizing the delivery of cancer radiation treatment using multileaf collimators

Baatar, Davaatseren; Boland, Natashia; Johnston, Robert; … - In: INFORMS journal on computing : JOC 21 (2009) 2, pp. 224-241

Persistent link: https://www.econbiz.de/10003858705

The customer experience : a road-map for improvement

Johnston, Robert; Kong, Xiangyu - In: Managing service quality : MSQ ; an international journal 21 (2011) 1, pp. 5-24

Persistent link: https://www.econbiz.de/10008989023

A New Sequential Extraction Heuristic for Optimizing the Delivery of Cancer Radiation Treatment Using Multileaf Collimators

Baatar, Davaatseren; Boland, Natashia; Johnston, Robert; … - In: INFORMS journal on computing : JOC 21 (2009) 2, pp. 224-241

Persistent link: https://www.econbiz.de/10008249188

The customer experience: a road-map for improvement

Johnston, Robert; Kong, Xiangyu - In: Managing service quality : MSQ ; an international journal 21 (2011) 1, pp. 5-25

Persistent link: https://www.econbiz.de/10008786053