Purpose – This paper describes the use and application of a structured approach to the basic implementation of quality management tools and techniques such as the QC7 tools. Design/methodology/approach – A methodology based around the application of a structured approach to the use of basic...

"The revised and updated second edition of the popular and practical guide to contemporary operations management - now featuring a new chapter on managing sustainable supply networks. The Essential Guide to Operations Management explores fundamental operations management principles, and shows...

Purpose – The purpose of this paper is to describe an investigation into collection and measurement of cost of quality, explaining how this information was presented and used for business improvement in a footwear company. Design/methodology/approach – An action research methodology was...

Organisational change, as a general topic, has been extensively researched since the 1950s, as evidenced by the proliferation of papers in the last five decades. As a research topic within operations management, it offers fascinating insights into the way manufacturing organisations function and...