Dimara, Efthalia; Skuras, Dimitris; Tsekouras, Kostas; … - In: International Journal of Quality & Reliability Management 21 (2004) 1, pp. 72-89
The ISO 9000 scheme has been reproved for being a paper driven process with little if no impact on firm performance. As international scientific literature indicates a wide range of factors leading to the adoption of the ISO 9000 schemes, the impact of this adoption should be viewed and examined...