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Quality management through visionary leadership
Nwankwo, Sonny; Richardson, Bill - In: Managing service quality : MSQ ; an international journal 6 (1996) 4, pp. 44-47
Persistent link: https://www.econbiz.de/10007202140
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Measuring and Achieving Quality Customer Service in the Public Sector
Nwankwo, Sonny; Richardson, Bill - In: Managing service quality : MSQ ; an international journal 4 (1994) 6, pp. 32-37
Persistent link: https://www.econbiz.de/10007213510
Cover Image
Measuring and Achieving Quality Customer Service in the Public Sector
Nwankwo, Sonny; Richardson, Bill - In: Managing service quality : MSQ ; an international journal 4 (1994) 6, pp. 32-37
Persistent link: https://www.econbiz.de/10007217922