Purpose – To empirically investigate the relationships among critical TQM factors and business results.Design/methodology/approach – Twenty-three hypotheses regarding the relationships among TQM factors and business results have been developed through literature review and tested using...

The purpose of this case study was to analyze and compare the total quality management (TQM) practices of three luxury hotels. Leadership, guest and market focus, and information and analysis emerged as the three most significant TQM factors successfully implemented in these three hotels. The...

There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical factors of TQM. One of the objectives of this literature review was to investigate the state of TQM by examining and listing...

Purpose – To empirically investigate the relationships among critical TQM factors and business results. Design/methodology/approach – Twenty‐three hypotheses regarding the relationships among TQM factors and business results have been developed through literature review and tested using...

Purpose – To analyze the state of supply chain quality management in manufacturing companies by testing several hypotheses regarding the knowledge these companies have about their different supply chain partners, the attributes that characterize customer‐supplier relationships and the...