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SERVICE PERFORMANCE - Reducing...
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Global business and organizational excellence : a review of research & best practices
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ECONIS (ZBW)
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Examining the performance of Google and AltaVista through the lens of the Cube One framework
Kopelman, Richard E.
;
Chiou, Andy Y.
- In:
Global business and organizational excellence : a …
29
(
2009/10
)
6
,
pp. 38-49
Persistent link: https://www.econbiz.de/10008660346
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2011/12
)
6
,
pp. 63-78
Persistent link: https://www.econbiz.de/10009615506
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3
Interpreting the success of Zappos.com, four seasons, and nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2011/12
)
5
,
pp. 20-35
Persistent link: https://www.econbiz.de/10009564800
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