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Karapetrovic, Stanislav; Willborn, Walter - In: The TQM magazine : the international bi-monthly for … 9 (1997) 4, pp. 287-291

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Karapetrovic, Stanislav; Rajamani, Divakar; Willborn, Walter - In: Industrial management : the magazine for better … 39 (1997) 3, pp. 24

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Karapetrovic, Stanislav; Willborn, Walter - In: Managing service quality : MSQ ; an international journal 9 (1999) 4, pp. 222-229

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