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Beyond customer satisfaction to customer loyality : the key to greater profitability
Bhote, Keki R. - 1996
Persistent link: https://www.econbiz.de/10004317572
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Qualität - der Weg zur Weltspitze : die 7 praxisbezogenen Werkzeuge für moderne Versuchsmethodik, einfacher und kostenwirksamer als SPC
Bhote, Keki R. - 1990 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004107664
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Next operation as customer (NOAC) : how to improve quality, cost and cycle time in service operations
Bhote, Keki R. - 1991
Persistent link: https://www.econbiz.de/10004102618
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The ultimate six sigma : beyond quality excellence to total business excellence
Bhote, Keki R. - 2002
Persistent link: https://www.econbiz.de/10004707957
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World class quality : les 7 outils Shainin de la qualité
Bhote, Keki R. - 2003 - Nouvelle présentation
Persistent link: https://www.econbiz.de/10004779821
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Strategic supply management : a blueprint for revitalizing the manufacturer-supplier partnership
Bhote, Keki R. - 1989 - 3. print.
Persistent link: https://www.econbiz.de/10004192623
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World class quality : using design of experiments to make it happen
Bhote, Keki R.; Bhote, Adi K. - 2000 - 2. ed.
Persistent link: https://www.econbiz.de/10004552471
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"It's Customer Loyalty, Stupid": Nurturing and Measuring What Really Matters
Bhote, Keki R. - In: National productivity review : the journal of … 14 (1995) 3, pp. 39-60
Persistent link: https://www.econbiz.de/10006405347
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A Point of View: Dr. W. Edwards Deming -- A Prophet with Belated Honor in His Own Country
Bhote, Keki R. - In: National productivity review : the journal of … 13 (1994) 2, pp. 153-160
Persistent link: https://www.econbiz.de/10006408278