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A grounded theory research approach to building and testing TQM theory in operations management

McAdam, Rodney; Leonard, Denis; Henderson, Joan; … - In: Omega 36 (2008) 5, pp. 825-837

Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment....

Persistent link: https://www.econbiz.de/10005334041

Developing a conceptual model of lead performance measurement and benchmarking: A multiple case analysis

Mcadam, Rodney; Hazlett, Shirley-Ann; … - In: International journal of operations & production … 28 (2008) 12, pp. 1153-1185

Persistent link: https://www.econbiz.de/10008144050

Developing a conceptual model of lead performance measurement and benchmarking: A multiple case analysis

Mcadam, Rodney; Hazlett, Shirley-Ann; … - In: International journal of operations & production … 28 (2008) 11-12, pp. 1153-1185

Persistent link: https://www.econbiz.de/10008155559

From quality management to socially responsible organisations: the case for CSR

Hazlett, Shirley-Ann; Mcadam, Rodney; Murray, Lisa - In: International journal of quality & reliability management 24 (2007) 7, pp. 669-682

Persistent link: https://www.econbiz.de/10007760053

A grounded theory research approach to building and testing TQM theory in operations management

Mcadam, Rodney; Leonard, Denis; Henderson, Joan; … - In: Omega : the international journal of management science 36 (2008) 5, pp. 825-837

Persistent link: https://www.econbiz.de/10007906007

The role of operations management in public sector policy and practice alignment: a local government analysis

Hazlett, Shirley-Ann; McAdam, Rodney; Walker, Tim - In: Production planning & control : PPC 24 (2013) 10, pp. 988-1001

Persistent link: https://www.econbiz.de/10010179095

A study of the transition from ISO 9000 to TQM in the context of organisational learning

Hill, Frances M.; Hazlett, Shirley-Ann; Meegan, Sarah - In: International journal of quality & reliability management 18 (2001) 2-3, pp. 142-168

Persistent link: https://www.econbiz.de/10006380244

Number 2 - A study of the transition from ISO 9000 to TQM in the context of organisational learning

Hill, Frances M.; Hazlett, Shirley-Ann; Meegan, Sarah - In: International journal of quality & reliability management 18 (2001) 2-3, pp. 142-168

Persistent link: https://www.econbiz.de/10006380419

Legitimising quality principles through critical incidents in organisational development

Mcadam, Rodney; Hazlett, Shirley-Ann; Henderson, Joan - In: International journal of quality & reliability management 23 (2006) 1, pp. 27-41

Persistent link: https://www.econbiz.de/10006359787

E-government: the realities of using IT to transform the public sector

Hazlett, Shirley-Ann; Hill, Frances - In: Managing service quality : MSQ ; an international journal 13 (2003) 6, pp. 445-452

Persistent link: https://www.econbiz.de/10007156542