Rao Tummala, V.M.; Tang, C.L. - In: International Journal of Quality & Reliability Management 13 (1996) 4, pp. 8-38
Describes the important contributions of quality gurus like Deming, Juran, Crosby, Feigenbaum, Ishikawa and Garvin which led to the evolutionary development of Strategic Quality Management (SQM). In addition, the core concepts of SQM, namely, customer focus, leadership, strategic quality...