Presents the results of a survey of the auditors of a number of large certification bodies carried out to investigate the opinions, methods and problems of auditors responsible for registering companies to ISO 9000. Finds that auditors consider certain quality system activities, such as internal...

A number of techniques have been investigated (labelling and grouping, categorisation and importance level) to establish usable metrics for the quality management of the design process. The use of importance levels seemed to be the most effective method used with an adaptation of the value...

This paper describes a generic model of the new product design and development (NPDD) process. The model has been derived from best practice observed in fieldwork carried out in a range of situations. The model helps to identify and put the company’s NPDD activities into the context of the...