Total quality management (TQM) represents a major philosophical revolution in the management of organizations. Compared with industries, academia has lagged behind in the adoption of the TQM principles. One of the most critical challenges to the business schools is to provide students with a...

The TQM revolution of the 1980s has led to a formal adoption of TQM by many firms. However, several organizations fail in their campaigns because of a variety of reasons ranging from lack of top management commitment to focus on tools instead of approach. Through a focused survey of 359...

In the total quality management (TQM) environment, a major responsibility of TQM implementation rests with supervisors who translate the top management strategies into short‐term execution. Hence, the role of supervisors in the quality improvement efforts warrants a serious examination....