Bohoris, G.A.; Coombes, J.S.; Blackwell, R.H.; Hamer, A.C. - In: International Journal of Quality & Reliability Management 11 (1994) 8, pp. 57-65
Carello Lighting is a leading manufacturer of vehicle lighting, operating within a highly competitive market. Three years ago the business embarked on a total quality improvement programme developed with the assistance of the Price Waterhouse Group. Compares the objectives of the total quality...