The purpose of this dissertation is threefold, all aimed at the prospective development of a comprehensive online travel planning system. The first objective was to develop a model of online pleasure travel planning, second to develop a typology of online travel search strategies, and third to...

Purpose – The article's aim is to provide an overview of articles in this issue. Design/methodology/approach – The article gives summary information and perspectives on the articles that appear in the issue and provides information helping readers. Findings – The article first discusses...

Purpose: With the advent of the smart home, where connectivity is facilitated by the internet of things, the provision of guest technologies in hotel service delivery has acquired greater significance. This ubiquity of technology implies that hotels need to view their technological offerings as...

Purpose: Coopetition is the simultaneous cooperation and competition among firms operating in a specific market. It is particularly relevant in tourism where many competing suppliers (hotels in this case) contribute to the facilitation and delivery of the tourism product, i.e. the destination....

Purpose: Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media (virtual and augmented reality) are creating smart environments that are transforming industry structures, processes and practices....

Purpose: The examination of revisit intentions in hospitality is integral to relationship marketing and customer loyalty. Its measurement and determination have largely been done through closed-ended measures in surveys of customers. However, vast troves of consumer-generated media in the form...