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An exploration of relational customers' response to service failure
Hedrick, Natalie; Beverland, Michael; Minahan, Stella - In: The journal of services marketing 21 (2007) 1, pp. 64
Persistent link: https://www.econbiz.de/10007609442
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Why women shop : secrets revealed
Minahan, Stella; Beverland, Michael - 2005
Persistent link: https://www.econbiz.de/10004876484