UNDERSTANDING INFORMATION TECHNOLOGY INVESTMENT DECISION-MAKING IN THE CONTEXT OF HOTEL GLOBAL DISTRIBUTION SYSTEMS: A MULTIPLE-CASE STUDYby Daniel J. ConnollyDr. Michael D. Olsen, ChairDepartment of Hospitality and Tourism Management ABSTRACTThis study investigates what three large,...

Performance improvement is at the heart of all strategic management. Thus, theprincipal objectives of this study were to develop an industry-specific instrument tomeasure lodging strategy, identify a set of strategic dimensions underlying such strategy,and relate performance differences among...

The purpose of this study was to investigate the concepts of remote and task risks in relation to the structure of the casual theme restaurant industry, and to examine the performance consequences of their relationships. This study proposed a framework of analysis that will enable industry...

Despite the impact of Information Technology (IT) in todays service economy, its nature and role are elusive or ambiguous to say the least. This ambiguity has made it so difficult to measure the value of IT. To clarify the ambiguity, this study, with a focus on the strategic dimension of IT...

The purpose of this study is to explore the management of expansion strategy in the hotel industry using the control approach as presented in the literature of organizational theory. This integration illustrates that the management of risk in expansion strategy is intertwined with control. The...