Hannif, Z.; McDonnell, A.; Connell, J.; Burgess, J. - In: Australian Bulletin of Labour 36 (2010) 2, pp. 178-193
Call centres are a source of job growth in many parts of the world. Jobs in call centres are a manifestation of the opportunities offered by ICT, together with the internal restructuring of organisations, to reduce costs and to achieve efficiencies. Extensive research has been conducted on the...