In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we...

Purpose ? Financial information about costs and return on investments are of key importance to strategic decision-making but also in the context of process improvement or business engineering. In this paper we propose a value-oriented approach to business process modeling based on key concepts...

Purpose: This study explores how process managers perceive the adoption, use and management of process mining in practice. While research in process mining predominantly focuses on the technical aspects, our work highlights organizational and managerial implications....

Purpose: Process modeling guidelines are a valuable instrument for increasing the quality of process models. Since finding and selecting suitable guidelines are challenging, this paper aims to find and select suitable guidelines because they are scattered across the many studies of the...

The newly revised and condensed 11thedition of this standard work on business informatics serves as a unique introductory and reference work on the subject. Its clear and structured presentation offers an easily understandable introduction to all of the relevant areas of business computer...