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Modern management education: How it needs to lead to leadership
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 7 (1997) 6, pp. 312-313
Persistent link: https://www.econbiz.de/10007196773
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Quality in practice - four more from Oklahoma
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 7 (1997) 6, pp. 274-280
Persistent link: https://www.econbiz.de/10007196779
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Quality in Oregon, USA - The state quality award and its winners
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 7 (1997) 5, pp. 233-236
Persistent link: https://www.econbiz.de/10007197694
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Quality in practice - Three of the best from Oklahoma
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 7 (1997) 5, pp. 227-232
Persistent link: https://www.econbiz.de/10007197695
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Growing the top line: Companies should look beyond satisfaction
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 7 (1997) 5, pp. 214-217
Persistent link: https://www.econbiz.de/10007197699
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Rover Group's drive towards extraordinary customer satisfaction
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 7 (1997) 4, pp. 169-174
Persistent link: https://www.econbiz.de/10007198650
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The UK Quality Award -- The 1996 winners and runners-up
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 7 (1997) 2, pp. 77-79
Persistent link: https://www.econbiz.de/10007200034
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Profiles of the 1996 Baldrige Quality Award winners
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 7 (1997) 2, pp. 69-76
Persistent link: https://www.econbiz.de/10007200035
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Baldrige winners learn that quality really does pay
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 7 (1997) 2, pp. 65-68
Persistent link: https://www.econbiz.de/10007200036
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Mexico's second bank learns about service in a competitive market
Taylor, Chris - In: Managing service quality : MSQ ; an international journal 6 (1996) 1, pp. 28-30
Persistent link: https://www.econbiz.de/10007204189