This paper is a comparative exploratory study of the changing nature of employee voice through trade union representation in the retail industry in the UK and Australia. In both countries, the retail industry is a major employer and is one of the few private sector service industries with...

Retail is a major employing industry across all nations. In the case of Australia, the retail industry employs almost fifteen per cent of the workforce (ABS 6291.0.55.001). Retail is an industry that has been slow to attract research attention. Within the last decade though, a growing body of...

Purpose: The purpose of this paper is to examine the customer decision-making journey of high involvement female fashion consumers in the context of omnichannel fashion retailing. Design/methodology/approach: The research is qualitative in nature, using a multi-method approach consisting of...

Abstract Purpose – This paper aims to provide comparative data on the nature of labour resourcing strategies in the UK and Australia. Design/methodology/approach – The approach used in this research is of one case study grocery retailer in each country. The methodology adopted included...