Table of contents Neo-classical reengeneering: Returning to the promise of process in the post-Internet economy M. De Kegel and M. McDonald Towards an integrative framework for software architecture R. Maes and G. Dedene Component based development. From dinosaurs to small, adaptive,...

During recent years, the empirical research on corruption has grown considerably. Possible links between government corruption and terrorism have attracted an increasing interest in this research field. Most of the existing literature discusses the topic from a socio-economical perspective and...

Insurance companies sell protection to policy holders against many types of risks: property damage or loss, health and casualties, financial losses, etc. In return for this risk protection, insurance companies receive a premium from the policy holder, which is used to cover expenses and the...

Insurance companies sell protection to policy holders against many types of risks: property damage or loss, health and casualties, financial losses, etc. In return for this risk protection, insurance companies receive a premium from the policy holder, which is used to cover expenses and the...

The amount of newly created information increases every year. Large-scale automation projects, the ubiquity of personal computers and the declining prices of storage are all factors that contribute to this trend. The huge amount of information has made it impossible for human analysts to gain a...

Companies' interest in customer relationship modelling and key issues such as customer lifetime value and churn has substantially increased over the years. However, the complexity of building, interpreting and applying these models creates obstacles for their implementation. The main...