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Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.; Ogbonna, Emmanuel - In: British journal of management : BJM 21 (2010) 2, pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
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Organizational cultural perpetuation : a case study of an English premier league football club
Ogbonna, Emmanuel; Harris, Lloyd C. - In: British journal of management : BJM 25 (2014) 4, pp. 667-686
Persistent link: https://www.econbiz.de/10010478657
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Response rates in business and management research : an overview of current practice and suggestions for future direction
Mellahi, Kamel; Harris, Lloyd C. - In: British journal of management : BJM 27 (2016) 2, pp. 426-437
Persistent link: https://www.econbiz.de/10011568270
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Managing Organizational Culture: Compliance or Genuine Change?
Ogbonna, Emmanuel; Harris, Lloyd C. - In: British journal of management : BJM 9 (1998) 4, pp. 273-288
Persistent link: https://www.econbiz.de/10007189056