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Beetles, Andrea
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The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels
Cockrill, Antje
;
Goode, Mark M. H.
;
Beetles, Andrea
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10003846810
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