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Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.; Goode, Mark M. H. - In: The journal of services marketing 24 (2010) 2/3, pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
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The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels
Cockrill, Antje; Goode, Mark M. H.; Beetles, Andrea - In: Services marketing quarterly 30 (2009) 2, pp. 174-193
Persistent link: https://www.econbiz.de/10003846810
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Brand identity and online self-customisation usefulness perception
He, Hongwei; Harris, Lloyd C.; Wang, Weiyue; Haider, Kamran - In: Journal of marketing management : MM 32 (2016) 13/14, pp. 1308-1332
Persistent link: https://www.econbiz.de/10011585855
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Subcultural tensions in managing organisational culture : a study of an English Premier League football organisation
Ogbonna, Emmanuel; Harris, Lloyd C. - In: Human resource management journal 25 (2015) 2, pp. 217-232
Persistent link: https://www.econbiz.de/10011308936
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Organizational cultural perpetuation : a case study of an English premier league football club
Ogbonna, Emmanuel; Harris, Lloyd C. - In: British journal of management : BJM 25 (2014) 4, pp. 667-686
Persistent link: https://www.econbiz.de/10010478657
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The dynamics underlying service firm-customer relationships : insights from a study of English Premier League soccer fans
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Journal of service research : JSR 10 (2007/08) 4, pp. 382-399
Persistent link: https://www.econbiz.de/10003705726
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Managing tourist risk, grief and distrust post COVID-19
O'Malley, Lisa; Harris, Lloyd C.; Story, Victoria - In: Tourism and hospitality research : THR 23 (2023) 2, pp. 170-183
Persistent link: https://www.econbiz.de/10014293826