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~subject:"Football"
~subject:"Customer satisfaction"
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Football
Customer satisfaction
Consumer behaviour
23
Konsumentenverhalten
23
Großbritannien
12
United Kingdom
12
Beziehungsmarketing
10
Relationship marketing
10
Kundenzufriedenheit
9
Marketing management
9
Marketingmanagement
9
Dienstleistungsqualität
7
Einzelhandel
7
HF Commerce
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7
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4
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3
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3
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3
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12
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Harris, Lloyd C.
10
Ogbonna, Emmanuel
4
Daunt, Kate L.
2
Goode, Mark M. H.
2
Baiomy, Ahmed E.
1
Beetles, Andrea
1
Chaouali, Walid
1
Cockrill, Antje
1
El-Manstrly, Dahlia
1
Fisk, Raymond P.
1
Hammami, Samiha Mjahed
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Jones, E.
1
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VerÃssimo, José Manuel Cristóvão
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The journal of services marketing
2
British journal of management : BJM
1
Business horizons
1
Human resource management journal
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of retailing and consumer services
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ECONIS (ZBW)
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1
The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels
Cockrill, Antje
;
Goode, Mark M. H.
;
Beetles, Andrea
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10003846810
Saved in:
2
The influence of menu design, menu item descriptions and menu variety on customer satisfaction : a case study of Egypt
Baiomy, Ahmed E.
;
Jones, E.
;
Goode, Mark M. H.
- In:
Tourism and hospitality research : THR
19
(
2019
)
2
,
pp. 213-224
Persistent link: https://www.econbiz.de/10012165656
Saved in:
3
Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
Saved in:
4
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
5
Subcultural tensions in managing organisational culture : a study of an English Premier League football organisation
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
Human resource management journal
25
(
2015
)
2
,
pp. 217-232
Persistent link: https://www.econbiz.de/10011308936
Saved in:
6
Service sabotage: the dark side of service dynamics
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Business horizons
52
(
2009
)
4
,
pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
Saved in:
7
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
8
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
9
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
10
Organizational cultural perpetuation : a case study of an English premier league football club
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
British journal of management : BJM
25
(
2014
)
4
,
pp. 667-686
Persistent link: https://www.econbiz.de/10010478657
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