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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
30
Konsumentenverhalten
24
Relationship marketing
13
United Kingdom
13
Großbritannien
12
Beziehungsmarketing
11
Corporate culture
11
Customer satisfaction
11
Marketing management
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Market orientation
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Dienstleistungsqualität
9
Marketingmanagement
9
Service quality
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Retail trade
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Retailing
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HF Commerce
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Services marketing
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Arbeitsverhalten
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Marketing
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Online retailing
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Online-Handel
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Organizational change
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Work behaviour
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Beschwerdemanagement
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Complaint management
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Customers
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Confidence
4
Coronavirus
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Customer misbehaviour
4
Gastgewerbe
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Hospitality industry
4
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Harris, Lloyd C.
9
Daunt, Kate L.
2
Goode, Mark M. H.
2
Baiomy, Ahmed E.
1
Beetles, Andrea
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Boukis, Achilleas
1
Chaouali, Walid
1
Cockrill, Antje
1
El-Manstrly, Dahlia
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Fisk, Raymond P.
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Hammami, Samiha Mjahed
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Jones, E.
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Koritos, Christos D.
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Ogbonna, Emmanuel
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Sysalova, Hana
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The journal of services marketing
2
Business horizons
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Services marketing quarterly
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Tourism and hospitality research : THR
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ECONIS (ZBW)
11
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1
The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels
Cockrill, Antje
;
Goode, Mark M. H.
;
Beetles, Andrea
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10003846810
Saved in:
2
The influence of menu design, menu item descriptions and menu variety on customer satisfaction : a case study of Egypt
Baiomy, Ahmed E.
;
Jones, E.
;
Goode, Mark M. H.
- In:
Tourism and hospitality research : THR
19
(
2019
)
2
,
pp. 213-224
Persistent link: https://www.econbiz.de/10012165656
Saved in:
3
Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
Saved in:
4
Service sabotage: the dark side of service dynamics
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Business horizons
52
(
2009
)
4
,
pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
Saved in:
5
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
6
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
7
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
8
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
9
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
10
When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.
;
Harris, Lloyd C.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
2
,
pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
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