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Antecedents and consequences of management-espoused organizational cultural control
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Journal of business research : JBR 64 (2011) 5, pp. 437-445
Persistent link: https://www.econbiz.de/10008901482
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The dark side of customer service
Harris, Lloyd C. (contributor) - 2010
Persistent link: https://www.econbiz.de/10008738384
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The dynamics underlying service firm-customer relationships : insights from a study of English Premier League soccer fans
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Journal of service research : JSR 10 (2007/08) 4, pp. 382-399
Persistent link: https://www.econbiz.de/10003705726
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Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.; Ogbonna, Emmanuel - In: British journal of management : BJM 21 (2010) 2, pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
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The role of intimacy in service relationships: an exploration
Beetles, Andrea C.; Harris, Lloyd C. - In: The journal of services marketing 24 (2010) 5, pp. 347-358
Persistent link: https://www.econbiz.de/10008653370
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Deviant customer behaviour : a study of techniques of neutralisation
Harris, Lloyd C.; Daunt, Kate L. - In: Journal of marketing management : MM 27 (2011) 7/8, pp. 834-853
Persistent link: https://www.econbiz.de/10009310362
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Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of marketing management : MM 28 (2012) 1/2, pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
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Subcultural tensions in managing organisational culture : a study of an English Premier League football organisation
Ogbonna, Emmanuel; Harris, Lloyd C. - In: Human resource management journal 25 (2015) 2, pp. 217-232
Persistent link: https://www.econbiz.de/10011308936
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All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Harris, Lloyd C.; Russell-Bennett, Rebekah - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 827-855
Persistent link: https://www.econbiz.de/10011309050
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Forms of employee negative word-of-mouth : a study of front-line workers
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Employee relations 35 (2013) 1, pp. 39-60
Persistent link: https://www.econbiz.de/10009750067