During the early 1970s to the early 1980s, high price levels prevailed for several minerals and primary commodities bringing price instability and sectoral transformation to the economies of Some primary commodity-exporting countries. Like Papua New Guinea (PNG), many other agricultural-based...

Hotel management is characterised by a fast pace, diversity of tasks and people, with a specific focus on service quality delivery. (Eddystone & Nebel 1991). Major contributors in the effort to provide quality service to hotel customers are the managers and supervisors of hotels. These middle...

Purpose ? The purpose of this article is to identify the key factors that impede service quality delivery in the context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical dataset for this qualitative study was collected through 22...

This article critically examines the tensions and challenges multinational mining companies (MNMCs,) face in the formation and control of the workforce in a developing country setting. Data gathered through extensive fieldwork, interviews and observation of Papua New Guinean mineworkers shows...

The increasing pressure from different facets of society exerted on multinational companies (MNCs) to become more philanthropic and claim ownership of their impacts is now becoming a standard practice. Although research in corporate social responsibility (CSR) has arguably been recent (see...

There is an increasing need for greater collaboration between academe and industry partners. To attract research funds, academics often market the potential value of empirical research to the private sector and form partnerships While the outcomes of these partnerships have potential value for...

This paper explores qualitative research in general and the case study approach in particular as used in Operations Management (OM) theory-building research. It discusses the relative strengths and weaknesses of qualitative approaches used in OM research as against their quantitative...

Since gaining political independence in 1975, Papua New Guinea has always aspired to economic development. Throughout the subsequent years, it identified shaping and implementing an appropriate wage policy as one of the most practical policies to facilitate an economic environment conducive to...