The Internet creates opportunities for firms to leverage information technology to expand markets, increase efficiencies and raise profits. Users benefit through expanding their global search capacity for information and experiences. However, rapid expansion and increased complexity have created...

Business process integration and automation have gained popularity among business community, in the recent past. This increased popularity can be seen as a result of the widespread use of Enterprise Resource Planning (ERP) systems as part of maximizing the benefits of Business Process...

The rising interest in innovation studies as indicators of industry growth has resulted in the proliferation of research unpacking the elements that enable companies to learn and to innovate (Arthur De Little, 2001; Smith, 2000). In recent years the attention has been focused on knowledge-intensive...

The purpose of this paper is to establish the importance and approaches in securing an organization's legitimacy from the network community of customers, suppliers and manufacturers, including private investors and state-owned institutions when marketing their products. The paper presents an...

This paper examines a sample of Information and Communication Technology (ICT) firms in Australia drawn from a wide range of product and service providers throughout the Sydney region. It researches the sources of information and ideas that firms utilise to sustain their competitive position...

This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a...

Decision support systems (DSS) are usually based on computerised models of biophysical and economic systems. Despite early expectations that such models would inform and improve management, adoption rates have been low, and implementation of DSS is now ?critical? The reasons for this are unclear...

Previous research on loyalty programs in Australia has shown the benefits gained by partners in these programs. This paper develops this research and introduces the concept of network development in loyalty programs. It builds on the theory of network development (Hertz and Mattson, 2004) and...

In this study we develop a Decision Support System tool to monitor and understand the characteristics of emergency departments of NSW Hospitals management systems in detail to find cost effective solutions to service quality improvements. In the past researchers have used statistical,...

Throughout the centuries, business lives have been changing and modifying. Each era in history brought new needs, demands and requirements. During the Agricultural era land and tools played important roles, while during the Industrial era machines and factories played a dominant role in shaping...