The rising interest in innovation studies as indicators of industry growth has resulted in the proliferation of research unpacking the elements that enable companies to learn and to innovate (Arthur De Little, 2001; Smith, 2000). In recent years the attention has been focused on knowledge-intensive...

Business process integration and automation have gained popularity among business community, in the recent past. This increased popularity can be seen as a result of the widespread use of Enterprise Resource Planning (ERP) systems as part of maximizing the benefits of Business Process...

Decision support systems (DSS) are usually based on computerised models of biophysical and economic systems. Despite early expectations that such models would inform and improve management, adoption rates have been low, and implementation of DSS is now ?critical? The reasons for this are unclear...

Organisations have processes to manage their business activities, often referred to as business processes. In today?s competitive global economy, automation of processes with appropriate technology is advantageous. However, the paradox of processes automation is the continuous evolution and...

Sales force automation refers to the automation of sales activities within an organization. Depending on the context, SFA may refer to the concept, the tools or the system. Because the literature refers to the importance of customer value creation and competitive advantage in considering SFA,...

This paper describes an approach that we have successfully developed and implemented for Business Process Modelling that combines the use of the Internet, web technologies in a collaborative environment. With the rapidly changing business environment of today, business processes, within and...

This thesis investigates the problem of market mechanism design for supply chain management and e-marketplace development. Instead of viewing a market as an isolated entity, we consider each market to be a part of a supply chain and study the effects of interactions between different markets in...