Schütz, Holger; Speckesser, Stefan; Schmid, Günther - Wissenschaftszentrum Berlin für Sozialforschung (WZB) - 1998
Over the last few years, benchmarking advanced to a key word in organisational development and change management. Originally, benchmarking was a tool in business studies summarising the process of comparing your own with a similar organisational unit (mostly the competitor) in order to improve...