Quigley, Denise; Martino, Steven; Brown, Julie; Hays, Ron - In: The Patient: Patient-Centered Outcomes Research 6 (2013) 3, pp. 169-177
CG-CAHPS survey items capture many of the most commonly mentioned doctor–patient communication behaviors and practices identified by high-performing physicians. Nonverbal communication, greeting patients, and tracking personal information about patients were identified as key aspects of...