Purpose – This paper seeks to build on a previous article published in International Journal of Social Economics Vol. 33 No. 10 titled, “A case study in the globalization of jobs in Ireland” by objectively assessing many socioeconomic implications of the call center industry in Ireland....

Purpose – The paper sets out to identify the challenges and potential responses Ireland has related to the potential loss of jobs due to offshoring in a key Irish employment sector. The following research question is addressed. How can Irish call centers effectively respond to offshore...