Coyle-Shapiro, Jacqueline A-M.; Kessler, Ian; Purcell, John - In: Journal of Management Studies 41 (2004) 1, pp. 85-106
This study sets out to examine two explanations for why employees engage in organizational citizenship behaviour (OCB). The first explanation views OCB as a form of reciprocation where employees engage in OCB to reciprocate fair or good treatment from the organization. The second view is that...
