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Managing patient emotions as skilled work and being "one of us"
Kessler, Ian; Heron, Paul; Dopson, Sue - In: Work, employment & society : a journal of the British … 29 (2015) 5, pp. 775-791
Persistent link: https://www.econbiz.de/10011391781
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Professionalization and expertise in care work : the hoarding and discarding of tasks in nursing
Kessler, Ian; Heron, Paul; Dopson, Sue - In: Human resource management 54 (2015) 5, pp. 737-752
Persistent link: https://www.econbiz.de/10011386373
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Opening the window : managing death in the workplace
Kessler, Ian; Heron, Paul; Dopson, Sue - In: Human relations 65 (2012) 3, pp. 291-312
Persistent link: https://www.econbiz.de/10009521605
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Role design in a modernised NHS: the case of health care assistants
Bach, Stephen; Kessler, Ian; Heron, Paul - In: Human resource management journal 18 (2008) 2, pp. 171-187
Persistent link: https://www.econbiz.de/10003701366