Problem: Emergency surgical patients are at high risk for harm because of errors in care. Quality improvement methods that involve process redesign, such as “Lean,” appear to improve service reliability and efficiency in healthcare. Design: Interrupted time series. Setting: The emergency...

This article describes a case study undertaken as part of a wider project concerning the emergence of collaborative customer-supplier relationships in the United Kingdom, and looks at the Rover Group automobile manufacturer and component supplier TRW. It illustrates how effective integration at...

Although there is growing enthusiasm for supply chain management and integrated logistics, much prescriptive writing rests on a flimsy empirical base. Explores the methodological dilemmas which arise in research in logistics practice. Presents three contrasting models of research frameworks....

Presents a classification scheme which allows the interpretation of supply chain improvement initiatives. While there is an abundance of anecdotal evidence, there is little systematic theoretical development in the field. This is partly because of the many different ways in which co-operation...