Intense global competition has created a highly demanding customer. To serve his needs for highvariety, low cost, sound quality and easy availability, organisations are looking beyond their own boundaries to the management of their supply chains. In this they have been inspired by the typical...

The study of Japanese manufacture continues to focus on certain elements of the JIT/kanban approach. A recent study tour found that these elements might be broadened to include planning systems and people development initiatives, examples of which are described. The degree to which JIT is a...

Geographically-dispersed, global service organisations must find cost-effective ways of delivering consistent service quality while recognising local differences in service culture. For such organisations, the management of operations cannot be separated from issues of training, corporate...

This paper reports the results of a survey conducted to explore issues surrounding mass customization and in particular its implications for operations management. The findings cover the market changes driving customization, the methods used to provide customized goods, the positive and negative...