L'orientation vers le service, y compris pour les firmes dites industrielles, est aujourd'hui une stratégie fréquemment affichée dans les organisations. L'idée qu'une telle orientation doit se traduire par de nouvelles formes d'organisation, plus débureaucratisées, a été largement...

Uncertainty is a precondition for our choices to have meaning, but we like to think we have adaptive capacities to deal with the surprises and opportunities uncertainty entails. The turbulent field was defined in 1965 by Emery and Trist as the most uncertain causal texture a system could be in,...

Uncertainty is a precondition for our choices to have meaning, but we like to think we have adaptive capacities to deal with the surprises and opportunities uncertainty entails. The turbulent field was defined in 1965 by Emery and Trist as the most uncertain causal texture a system could be in,...

While it is through creating and marketing products that firms achieve success, there are also significant opportunities for them to create value by exploiting the capabilities they utilize in creating products. However, seeing capabilities in this light demands new ways of thinking about...