Describes the origins and development of TQM programmes in seven fast-moving consumer goods organizations in the UK and reports on the results of a comparative study identifying methods and techniques used, and the impact of change on performance; eschews the survey approach and relies on single...

Almost hidden by the noise over BBC Charter renewal, Channel 4's whole future is up for debate, with privatisation back on the agenda. The government says privatisation would secure the Channel's future: Channel 4 thinks it would destroy its unique role in British broadcasting. Who's right - and...