In this paper, we develop distribution-free models that solve the appointment sequencing and scheduling problems by assuming only moments information of job durations. We show that our min-max appointment scheduling models, which minimize the worst-case expected waiting and overtime costs out of...

In this Extended Appendix, we extend the mixed integer second-order cone programming (MISOCP) formulation as well as the heuristics derived in Mak et al. (2013) to tackle the problem of assigning and sequencing appointments for multiple servers. Numerical examples are provided to demonstrate the...

In this paper, we develop distribution-free models that solve the appointment sequencing and scheduling problems by assuming only moments information of job durations. We show that our min-max appointment scheduling models, which minimize the worst-case expected waiting and overtime costs out of...

Managing appointments for service systems with random job durations is a challenging task. We consider a class of appointment planning problems that involve two sets of decisions: job sequencing, i.e., determining the order in which a list of jobs should be performed by the server, and...

Key to the mass adoption of electric vehicles (EVs) is the establishment of successful business models based on sound understanding of consumer behavior in adopting this new technology. In this paper, we study the impact of two major barriers to mass adoption of EVs: (i) range anxiety, the...

Electric vehicles (EVs) have been proposed as a key technology to help cut down the massive greenhouse gas emissions from the transportation sector. Unfortunately, because of the limited capacity of batteries, typical EVs can only travel for about 100 miles on a single charge and require hours...

To reduce greenhouse gas emissions and temper oil dependence in the transportation sector, solutions such as electric vehicles (EVs) and car sharing have been proposed and promoted. EV sharing, the combination of these technological and operational solutions, aims to overcome hurdles in the way...

Emerging collaborative consumption business models have shown promise in terms of both generating business opportunities and enhancing the efficient use of resources. In the transportation domain, car sharing models are being adopted on a mass scale in major metropolitan areas worldwide. This...