Ingolfsson, Armann; Campello, Fernanda; Wu, Xudong; … - In: European Journal of Operational Research 202 (2010) 1, pp. 153-163
We describe a method to find low cost shift schedules with a time-varying service level that is always above a specified minimum. Most previous approaches used a two-step procedure: (1) determine staffing requirements and (2) find a minimum cost schedule that provides the required staffing in...