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In three experimental studies, we found that witnessing rudeness enacted by an authority figure (Studies 1 and 3) and a peer (Study 2) reduced observers' performance on routine tasks as well as creative tasks. In all three studies we also found that witnessing rudeness decreased citizenship...
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In three experimental studies, we provide an empirical test of how rudeness affects task performance and helpfulness. Different forms of rudeness (rudeness instigated by a direct authority figure, rudeness delivered by a third-party offender, and imagining a situation in which a perpetrator was...
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