This paper provides perspectives on organisational effectiveness and a theoretical rationale for the strategic development of an industry organisation (association). A qualitative approach using case study and grounded theory was adopted in this study. Semi-structured interviews were held with...

Internet banking strategies should enhance customers¡¯ online experiences which are affected by trust and security issues. This study provides perspectives of users and nonusers on internet banking security with a view to understanding trust and security factors in relation to adoption and...

The characterisation and justification of corporate social responsibility (CSR) actions have left unexplored the antecedents of CSR such as societal values. In this study, using Vodafone Ghana, we explore the role of societal values in business and corporate social responsibility. Societal...