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This article aims to explore the changes in the organizational culture of public administrations following the implementation of performance-related pay-PRP systems. The work explores the switch to an explicit remuneration system through the implementation of incentives and focuses on the...
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Purpose: The purpose of this paper is to contribute to the feedback discourse by exploring how public managers and politicians use complaints from citizens to improve the overall and specific performance of public services. The main research questions are: Can citizen complaints analysis be a...
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