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Customer Satisfaction through Technological Integration: Opportunities and Challenges

Seng, Kah Phooi; Ang, Li-Minn; Shing, Ooi Chien - In: International Journal of Technology and Educational … 6 (2016) 2, pp. 49-78

This paper presents a review of automated technology integrations for organizations to assess their customer satisfaction levels. The paper also includes a comparison of the common resources that are used to measure customer satisfaction. The main part of the paper subsequently describes the...

Persistent link: https://www.econbiz.de/10012048406

European Expectations of Disaster Information provided by Critical Infrastructure Operators: Lessons from Portugal, France, Norway and Sweden

Petersen, Laura; Fallou, Laure; Reilly, Paul; … - In: International Journal of Information Systems for Crisis … 9 (2017) 4, pp. 23-48

information shared via social media. Then, it presents the results of an online questionnaire and interview-based study of …

Persistent link: https://www.econbiz.de/10012045615

Making Use of Oral History as a Method to Study Effective Measures to Eradicate Schistosomiasis Japonica: Analyzing the Case of the Chikugo River Basin in Kyûshû, Japan

Hasegawa, Mitsuko - In: International Journal of Public and Private … 1 (2017) 1, pp. 14-35

According to the WHO, at least 258 million people required preventive treatment for schistosomiasis in 2014. In addition to the major strategy of mass drug administration, other measures are necessary. In the past, Japan had endemic areas of schistosomiasis but it was eradicated. The purpose of...

Persistent link: https://www.econbiz.de/10012047150

Socioeconomic Status of Artisanal Fishers in the West Part of Moroccan Mediterranean

Awadh, Hesham; Aksissou, Mustapha; Benhardouze, Wafae; … - In: International Journal of Social Ecology and Sustainable … 9 (2018) 1, pp. 40-52

Artisanal fisheries in Moroccan Mediterranean generally lack management and planning, thus development. Recently, some of these fisheries had received an attention in field of infrastructure, however, there is lake of data on socioeconomic conditions of these fisheries. The main objective of...

Persistent link: https://www.econbiz.de/10012047721

An Exploration of Relationships Between Mobile Network Operators (MNO) and Mobile Virtual Network Operations (MVNO) in Nigeria: A Case Study of MVNO in United States of America

Ekanoye, Femi; Olokunde, Temitope; Mbarika, Victor; … - In: International Journal of Interdisciplinary … 10 (2018) 2, pp. 1-13

Mobile Virtual Network Operators (MVNOs) are of immense value to the mobile telecommunications industry as they provide …

Persistent link: https://www.econbiz.de/10012045972

The Marker Cluster: A Critical Analysis and a New Approach to a Common Web-based Cartographic Interface Pattern

Sebastian, Meier - In: International Journal of Agricultural and Environmental … 7 (2016) 1, pp. 28-43

their ongoing research on the problem of “too many markers.” They will present an empirical evaluation and comparison of …

Persistent link: https://www.econbiz.de/10012042746

Online Healthcare Communities of Practice: Identifying the Critical Success Factors

Alali, Haitham - In: International Journal of Computers in Clinical Practice … 1 (2016) 1, pp. 1-14

share their experiences online. The imperative of the evaluation in measuring the effectiveness of Online CoPs fulfills its … factors that impact the Online CoPs success and acceptance. Presently, establishing an evaluation framework has become … the area of evaluation. The study concludes by proposing a conceptual framework to measure the success of online CoPs in …

Persistent link: https://www.econbiz.de/10012043546

Public Participation Distribution and Marketing: An Inseparable Duality

Kabst, Rüdiger; Weber, Patrick; Wagner, Sascha Alexander - In: International Journal of Civic Engagement and Social … 3 (2016) 4, pp. 1-13

The distribution of public participation in Western political environments has become an important topic in recent years. Low participation rates combined with low levels of trust toward government officials has resulted in low efficiency of public participation projects. Whereas prior research...

Persistent link: https://www.econbiz.de/10012043585

Tap and Swipe Activity Zones on Smartphones for Novice Older Adults

Silva, Paula Alexandra; Leitão, Roxanne; Kerwin, Maureen K - In: International Journal of Creative Interfaces and … 9 (2018) 2, pp. 18-39

This article investigates tactile interaction on smartphones with adults aged 65 or older who were considered to have a novice level of skill with technology. Two experiments with two different groups of 40 Portuguese adults adds empirical evidence to the field and shows that older adult...

Persistent link: https://www.econbiz.de/10012043657

Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria

Idoughi, Djilali; Abdelhakim, Djeddi - In: International Journal of Electronic Government Research … 14 (2018) 1, pp. 63-85

Because user's satisfaction is considered one of the most important factors in e-government success assessment, this study examines impacts of system quality, information quality, service quality, digital skills, access means, service awareness, trust, and perceived usefulness on expressed...

Persistent link: https://www.econbiz.de/10012044400