Conceptual Framework: Remote Services in Context of Technology-Mediated Services -- Theoretical Framework for Remote Service Adoption and Continued Usage -- Methodological Superstructure and Empirical Setting -- Qualitative Exploratory Interview Study -- Hypotheses Development -- Quantitative...

This study is framed against the increasingly stringent environmental demands on the pulp and paper industry since the late-1980s to reduce water and air pollution, and the global economic slowdown of the early-1990s. The primary focus of this paper is an observation-based analysis conducted by...